when will my order ship?

items from our ONE collection are shipped ONE day after purchase. everything else is shipped in 2-3 days (unless specifically noted in the product details).

we ship daily (monday-saturday)

how do I care for my jewelry?

Remove your jewelry when:

applying lotion, perfume, hairspray or other beauty products showering or swimming washing hands (if wearing a ring) or cleaning with harsh chemicals.

Sterling silver and gold fill will naturally tarnish, especially in humid conditions. The polishing pad we sent you will clean your jewelry up in a snap. More polish pads can be purchased on the a la carte page. Storing your piece in our storage bag (sent with your order) will help it to not tarnish. We are happy to clean your piece anytime you need, just contact us first to let us know it's coming. Please be sure to include a self addressed stamped padded envelope for us to ship it back to you in.

how do I send you my photos?

you can upload your photo/s as you purchase. if you need to send them after please email them to hello@sugarsidewalk.com and reference your order #.

do you accept custom orders?

yes! simply reach out to us via email or chat and we will get the process started. we require full payment before we make your special item/s.

can you engrave or stamp the back of my jewelry?

etching or hand stamping on the back is available on a select group of products seen here

do you offer wholesale?

yes! please visit our wholesale information & registration page